The WordPress Tickets System was difficult to come by, especially one that has been updated regularly, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every entrepreneur or anyone running their very own business online knows having fantastic customer service can be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I am going to provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that top quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Tickets System runs from within your site, on your own own server with the power of WordPress at its disposal.
There has been a number of attempts at building a 100% true WordPress Tickets System before and several of those other Plugins still are on the market today but the biggest problem with every one of them is they are old and seldomly get updated. Updates are vital. The only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the recent or cutting edge Plugins.
This is not a problem with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Tickets System users the very best 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it\’ll function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of your most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also a few helpful filters to let you view by topic or by author. This lets you give accurate, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be perfect for an immediate reply to all those common questions you might face and something present in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very higher priced systems that have been shown to be a pain to learn and usually are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to connect to your customers in a completely new way. Don\’t just support your prospects, know them! When using Support Dynamo\’s CIM, you will interact with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator as well as a host of other functions. Implement the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner is actually a current customer. The WordPress Tickets System completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you\’ll discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual customer feedback.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the power to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to ensure your support system doesn\’t get spammed. There\’s also a welcome text box that may be edited in the settings to personalize your visitors greeting if they get into your Customer Support Portal.
But this is not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”promising\” customer. In the event they become a customer, Support Dynamo will append each of their previous tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for those who prefer to have 1 centralized support hub to handle most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Having a Knowledge Base is an awesome addition to any site and can help your support time if visitors can discover exactly what want without the need to submit a support ticket.
In the KMS you can instantly transform tickets to a Knowledge Base topic or article whenever you notice the same question continues to be asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you\’ll copy the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Tickets System. There are a lot of more small and amazing options like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how amazing Support Dynamo actually is, and see the way it may help simplify your customer support system.
Please don\’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.