A WordPress Ticketing System was difficult to find, especially one that has been updated regularly, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every web-preneur or anyone running their own internet business knows having fantastic customer service is amongst the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticketing System runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a few attempts at building a 100% true WordPress Ticketing System before and some of those other Plugins remain available today however the common problem with all of them is the fact that they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the more modern or innovative Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Ticketing System users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. One of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There\’s also a few helpful filters to let you view by topic or by author. This lets you give precise, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are ideal for an immediate reply to all those common questions you may face and something found in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that have been shown to be more difficult to learn and are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you understand your prospects in a completely new way. Don\’t just support your visitors, know them! When using Support Dynamo\’s CIM, you will connect to your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of additional features. Use the User Data Card to discover a little bit more about whom you\’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner is actually a current customer. The WordPress Ticketing System completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or create a new support ticket.
When you are not utilizing the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to guarantee your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting once they enter your Customer Support Portal.
However this is not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”potential\” customer. When they turn into a customer, Support Dynamo will append all of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for those who prefer to have 1 centralized support hub to deal with all of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors discover exactly what want without the need to submit a support ticket.
With the KMS you can immediately change over tickets to a Knowledge Base topic or article once you notice the same question has been asked again and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticketing System. There are many more little and robust features like ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself really how powerful Support Dynamo actually is, to discover how it may help improve your customer support system.
Please don\’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.