WordPress Ticketing Private Customer Accounts were difficult to find, especially ones that have been updated continuously, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their personal business online knows having extraordinary customer support can be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Ticketing Private Customer Account runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has also been a number of attempts at building a 100% true WordPress Ticketing Private Customer Account before and several of those other Plugins are still on the market today still the common problem with every one of them is they are old and do not get updated. Updates are vital. The only way to keep up with current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the more modern or cutting edge Plugins.
This is not a problem with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Ticketing Private Customer Account users the finest 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There’s also some handy filters to let you browse by topic or by author. This allows you to give precise, quick and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These tend to be perfect for an instant reply to all those common questions you may face and something contained in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be hard to learn and are not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a completely new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will communicate with your visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator and a host of other features. Implement the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher level of support but it could make it easier to discover the next big partner is actually a current customer. The WordPress Ticketing Private Customer Account completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer comments.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is included with a built-in spam protection to guarantee your support system won’t get spammed. There’s also a welcome text box that can easily be edited in the settings to modify your visitors greeting if they enter into your Customer Support Portal.
However this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append all their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is great for those who want to have 1 centralized support hub to run all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site which can help lower your support time if visitors are able to find whatever they want while avoiding having to submit a support ticket.
With the KMS you can instantly convert tickets to a Knowledge Base topic or article when you notice the same question has been asked time and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a complete answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticketing Private Customer Account. There are many more little and powerful options like ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself really how great Support Dynamo is, and find out the way it may help improve your customer support operation.
Please don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.