Free WordPress Ticket System Plugins were impossible to come by, especially ones that are updated regularly, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every entrepreneur or anyone running their personal business online knows having extraordinary customer support is definitely one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket System Plugin runs from within your web page, on your server with the power of WordPress at its disposal.
There have also been a number of attempts at creating a 100% true WordPress Ticket System Plugin Free before and some of those other Plugins are still on the market today still the most common problem with every one of them is they are old and don’t get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some more of the latest or innovative Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Ticket System Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to look through answered and closed support tickets.
There are also a few useful filters to let you browse by topic or by author. This lets you give precise, quick and easy support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally ideal for an immediate reply to all of those common questions you may face and something present in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the expensive systems that are more difficult to learn and of course are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you interact with your customers in a brand-new way. Don’t just support your visitors, understand them! While using Support Dynamo’s CIM, you will communicate with your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a bit more about whom you’re supporting, this insures you provide a higher-level of support however it may also help you discover your next big partner happens to be current customer. The WordPress Ticket System Plugin Free completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer comments.
Yet one more bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system doesn’t get spammed. Also included is a welcome text box that may be edited in the settings to customize your visitors greeting once they enter your Customer Support Portal.
But this would not be the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. When they turn into a customer, Support Dynamo will append all their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who want to have 1 centralized support hub to run all the necessary support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help your support time if visitors can find whatever they want without the need to submit a support ticket.
When using the KMS you can immediately convert tickets to a Knowledge Base topic or article after you notice the same question has been asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket System Plugin. There are quite a few more simple as well as robust capabilities like ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself really how amazing Support Dynamo is, and discover how it can help simplify your customer support system.
Don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.