The WordPress Ticket Support was hard to locate, especially one that is updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every web-preneur or anyone running their very own internet business knows having exceptional customer service is thought to be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I\’m going to provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Ticket Support runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a number of attempts at developing a 100% true WordPress Ticket Support before while some of those other Plugins remain available today still the common issue with all of them is that they are old and do not get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of of the latest or cutting edge Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Ticket Support users the very best 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there isn\’t that much configuration required and it\’ll function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There\’s also some helpful filters to let you browse by topic or by author. This allows you to give precise, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally perfect for an instant reply to some of those common questions you may face and something found in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the higher priced systems which are a pain to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can interact with your web visitors in a brand new way. Don\’t just support your customers, know them! While running Support Dynamo\’s CIM, you will interact with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a bit more about whom you\’re supporting, this insures you provide a higher level of support however it could make it easier to discover your next big partner is actually a current customer. The WordPress Ticket Support completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you may discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual comments from customers.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
When you are not utilizing the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to guarantee your support system will not get spammed. There is also a welcome text box that can be edited in the settings to modify your visitors greeting once they enter into your Customer Support Portal.
But this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”promising\” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is great for individuals who want to have 1 centralized support hub to run all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a great addition to any site and can help your support time if visitors can find what they want without the need to submit a support ticket.
In the KMS you can easily change over tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked time and again. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a comprehensive answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket Support. There are many more small and powerful options for example ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself truly how awesome Support Dynamo is, and find out how it can help simplify your customer support operation.
Please don\’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.