The WordPress Ticket Plugin was hard to discover, especially one that is updated regularly, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their very own business online knows having fantastic customer service is amongst the keys to success. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will give you a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that top quality customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Ticket Plugin runs from within your site, on your own own server with the power of WordPress at its disposal.
There has been a few attempts at creating a 100% true WordPress Ticket Plugin before while some of those other Plugins remain on the market today but the biggest problem with all of them is that they are old and seldomly get updated. Updates are vital. Naturally the only way to keep on top of the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of of the more modern or cutting edge Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is consistently updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Ticket Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there isn\’t a great deal of configuration required and it\’ll function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There\’s also a few helpful filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. These tend to be best for a quick reply to all the common questions you might face and something contained in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very high priced systems that end up being a pain to learn and are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can connect to your visitors in a completely new way. Don\’t just support your clients, know them! When using Support Dynamo\’s CIM, you will communicate with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator and a host of additional features. Utilize the User Data Card to discover a bit more about whom you\’re supporting, this insures you provide a higher level of support but it could make it easier to discover the next big partner happens to be current customer. The WordPress Ticket Plugin completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you may discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual comments from customers.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page a chance to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to guarantee your support system does not get spammed. There\’s also a welcome text box that may be edited in the settings to modify your visitors greeting once they get into your Customer Support Portal.
However this is not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”promising\” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who prefer to have 1 centralized support hub to manage all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can discover whatever they want while avoiding having to submit a support ticket.
In the KMS you can instantly transform tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked repeatedly. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket Plugin. There are many more little and amazing capabilities for example ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how awesome Support Dynamo actually is, and see how it will help you streamline your customer support operation.
Don\’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.