WordPress Ticket Management System was difficult to find, especially one that has been updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every web-preneur or anyone running their very own internet business knows having exceptional customer service is amongst the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Ticket Management System runs from within your online site, on your own own server with the power of WordPress at its disposal.
There has also been a few attempts at developing a 100% true WordPress Ticket Management System before and several of those other Plugins remain available today but the common issue with every one of them is the fact that they are old and do not get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or innovative Plugins.
This is not a concern with Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Ticket Management System users the finest 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. One of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There’s also some useful filters to let you browse by topic or by author. This lets you give precise, quick and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. You will see these are perfect for a fast reply to some of those common questions you might face and something present in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems which can be hard to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to understand your prospects in a completely new way. Don’t just support your clients, know them! While running Support Dynamo’s CIM, you will interact with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support however it may also make it easier to discover the next big partner happens to be current customer. The WordPress Ticket Management System completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you may discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer comments.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting if they enter into your Customer Support Portal.
But this is not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “potential” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for those who want to have 1 centralized support hub to deal with all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can find what they want without the need to submit a support ticket.
With the KMS you can instantly convert tickets to a Knowledge Base topic or article whenever you notice the same question is being asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket Management System. There s numerous more simple as well as amazing features like ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how amazing Support Dynamo is, to discover the way it can help improve your customer support process.
Please don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.