WordPress Ticket Management Plugin was impossible to come by, especially ones that are updated continuously, free of bugs and keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their own internet business knows having exceptional customer support is amongst the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to give you a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that high quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Ticket Management Plugin runs from within your site, on your own own server with all the power of WordPress at its disposal.
There has also been a number of attempts at constructing a 100% true WordPress Ticket Management Plugin before and several of those other Plugins are still available today still the most common problem with all of them is they are old and do not get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the more modern or cutting edge Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Ticket Management Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t that much configuration required and it should function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens inside of your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few useful filters to let you browse by topic or by author. This lets you give accurate, fast and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be best for a quick reply to some of those common questions you could possibly face and something found in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very more costly systems that might be more difficult to learn and are generally not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your visitors in a brand-new way. Don’t just support your visitors, understand them! While running Support Dynamo’s CIM, you will communicate with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support however it may also make it easier to discover the next big partner is actually a current customer. The WordPress Ticket Management Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you may discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer comments.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system does not get spammed. There’s also a welcome text box that may be edited in the settings to personalize your visitors greeting when they get into your Customer Support Portal.
However this is certainly not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for individuals who need to have 1 centralized support hub to deal with all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is an awesome addition to any site and can help your support time if visitors can find exactly what want while avoiding having to submit a support ticket.
In the KMS you can quickly change over tickets to any Knowledge Base topic or article once you notice the same question continues to be asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Ticket Management Plugin. There s numerous more simple and amazing capabilities for example ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how powerful Support Dynamo actually is, and find out how it can help streamline your customer support system.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.