WordPress Support Ticketing Systems were impossible to find, especially ones that have been updated continuously, free of bugs and keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every internet marketer or anyone running their personal online business knows having fantastic customer support is amongst the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to give you a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Support Ticketing System runs from within your online site, on your server with all the power of WordPress at its disposal.
There have also been a number of attempts at designing a 100% true WordPress Support Ticketing System before and some of those other Plugins remain on the market today but the biggest problem with all of them is that they are old and don’t get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or innovative Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Support Ticketing System users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There are also a few useful filters to let you view by topic or by author. This allows you to give precise, easy to understand support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally perfect for an immediate reply to all those common questions you may face and something sold in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that are a pain to learn and usually are not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your visitors in a completely new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will connect to your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator as well as a host of other features. Use the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher level of support however it might also help you discover the next big partner happens to be current customer. The WordPress Support Ticketing System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual comments from customers.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system will not get spammed. Also included is a welcome text box that can be edited in the settings to customize your visitors greeting if they enter your Customer Support Portal.
But this is probably not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. When they turn into a customer, Support Dynamo will append all of their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for people who prefer to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a great addition to any site and can help your support time if visitors can locate whatever they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked time and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticketing System. There s numerous more simple and amazing capabilities like ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself truly how great Support Dynamo actually is, to discover how it will help you simplify your customer support process.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.