A WordPress Support Ticket was tough to find, especially one that has been updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every site owner or anyone running their personal online business knows having extraordinary customer support can be one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will provide you with a quick examination about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Ticket runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has also been a couple of attempts at designing a 100% true WordPress Support Ticket before and some of those other Plugins are still available today still the biggest problem with all of them is the fact that they are old and don\’t get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some more of the more modern or cutting edge Plugins.
This is not a concern with Support Dynamo as the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Support Ticket users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also some useful filters to let you view by topic or by author. This allows you to give precise, fast and easy support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. You will see these are perfect for an immediate reply to some of those common questions you may face and something contained in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very expensive systems that are a pain to learn and usually are not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can communicate with your visitors in a completely new way. Don\’t just support your visitors, know them! While running Support Dynamo\’s CIM, you will interact with your prospects and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a little bit more information on whom you\’re supporting, this insures you provide a higher-level of support however it may also help you discover the next big partner is actually a current customer. The WordPress Support Ticket completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you may discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or create a new support ticket.
If you are not utilizing the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to ensure your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they get into your Customer Support Portal.
However this is not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you know this is a new \”potential\” customer. In the event they turn into a customer, Support Dynamo will append all of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for people who need to have 1 centralized support hub to handle all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors are able to find what they want without the need to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you recognize the same question has been asked over and over again. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket. There are many more small and robust capabilities for example ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how great Support Dynamo is, to discover the way it will let you streamline your customer support process.
Please don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.