A WordPress Support Ticket System Plugin was tough to find, especially one that is updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every site owner or anyone running their personal online business knows having exceptional customer service is thought to be one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I will give you a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Support Ticket System Plugin runs from within your web page, on your server with all the power of WordPress at its disposal.
There has also been a few attempts at creating a 100% true WordPress Support Ticket System Plugin before while some of those other Plugins still are on the market today but the common issue with all of them is the fact that they are old and don\’t get updated. Updates are vital. The only way to keep on top of current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of the latest or innovative Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is constantly updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Ticket System Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. Among the list of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some useful filters to let you browse by topic or by author. This lets you give precise, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be best for a fast reply to all of those common questions you might face and something found in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very expensive systems that have been shown to be hard to learn and of course are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can connect to your customers in a completely new way. Don\’t just support your prospects, understand them! When using Support Dynamo\’s CIM, you will communicate with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher level of support however it may also make it easier to discover the next big partner is actually a current customer. The WordPress Support Ticket System Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual customer feedback.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page a chance to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form comes with a built-in spam protection to ensure your support system won\’t get spammed. Also included is a welcome text box that can easily be edited in the settings to customize your visitors greeting if they enter into your Customer Support Portal.
But this is certainly not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp built-in with their ticket so you are aware that this is a new \”potential\” customer. Once they turn into a customer, Support Dynamo will append all of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for those who want to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site and can help your support time if visitors are able to find the things they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to a Knowledge Base topic or article whenever you notice the same question is being asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a comprehensive answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket System Plugin. There are a lot of more simple as well as powerful capabilities as ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how awesome Support Dynamo actually is, to see the way it will help you improve your customer support process.
Please don\’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.