WordPress Support Ticket Plugins were difficult to locate, especially ones that are updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every internet marketer or anyone running their very own business online knows having extraordinary customer support is definitely one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I’m going to provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that top valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Ticket Plugin runs from within your web page, on your server with all the power of WordPress at its disposal.
There has also been a number of attempts at developing a 100% true WordPress Support Ticket Plugins before and some of those other Plugins still are on the market today still the biggest problem with every one of them is that they are old and don’t get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the latest or cutting edge Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Ticket Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few helpful filters to let you browse by topic or by author. This allows you to give accurate, fast and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be just the thing for a quick reply to some of those common questions you could possibly face and something found in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems that have been shown to be hard to learn and are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your prospects in a brand-new way. Don’t just support your clients, understand them! While using Support Dynamo’s CIM, you will interact with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of other functions. Use the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher level of support however it could make it easier to discover the next big partner is actually a current customer. The WordPress Support Ticket Plugins completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you may discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer opinions.
Yet one more bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system does not get spammed. There’s also a welcome text box that can be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
However this is probably not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. Once they turn into a customer, Support Dynamo will append all of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is ideal for individuals who wish to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help your support time if visitors can locate what they want without the need to submit a support ticket.
With the KMS you can instantly transform tickets to a Knowledge Base topic or article after you notice the same question has been asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket Plugins. There s numerous more little and powerful options as ticket and customer notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself truly how amazing Support Dynamo actually is, to discover the way it may help simplify your customer support operation.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.