WordPress Support Ticket Plugin for Users were tough to locate, especially ones that have been updated continuously, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every web-preneur or anyone running their own business online knows having exceptional customer service is one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high quality customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Support Ticket Plugin for Users runs from within your online site, on your own own server with all the power of WordPress at its disposal.
There has also been a couple of attempts at developing a 100% true WordPress Support Ticket Plugin for Users before while some of those other Plugins still are available today still the most common issue with all of them is they are old and no longer get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
By no means is this a issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Ticket Plugin for Users the easiest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There’s also some helpful filters to let you view by topic or by author. This lets you give precise, quick and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These would be an excellent option for an immediate reply to all the common questions you might face and something contained in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems which can be a pain to learn and of course are not built to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your web visitors in a brand-new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will interact with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator and a host of other functions. Utilize the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher-level of support however it can also help you discover the next big partner is actually a current customer. The WordPress Support Ticket Plugin for Users completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer feedback.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to make certain your support system does not get spammed. Also included is a welcome text box which can be edited in the settings to customize your visitors greeting once they enter into your Customer Support Portal.
However this is certainly not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “promising” customer. In the event they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for those who need to have 1 centralized support hub to handle all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors are able to find whatever they want while avoiding having to submit a support ticket.
With the KMS you can quickly transform tickets to any Knowledge Base topic or article whenever you notice the same question has been asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Ticket Plugin for Users. There are many more small and powerful options like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how powerful Support Dynamo actually is, to discover the way it will help you improve your customer support operation.
Don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.