WordPress Support Systems were difficult to discover, especially ones that are updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their very own business online knows having fantastic customer support is amongst the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I\’m going to provide you with a quick review about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support Systems runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has been a number of attempts at designing a 100% true WordPress Support Systems before and some of those other Plugins remain available today but the most common issue with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the more modern or innovative Plugins.
By no means is this a issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their WordPress Support Systems users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there is not that much configuration required and it\’ll function correctly straight out of the box. Among the list of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to read through answered and closed support tickets.
There\’s also a few handy filters to let you browse by topic or by author. This lets you give precise, appropriate support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally best for an immediate reply to all the common questions you could possibly face and something offered in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with most of the expensive systems that might be hard to learn and are generally not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a brand-new way. Don\’t just support your visitors, know them! While using Support Dynamo\’s CIM, you will interact with your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator as well as a host of other features. Use the User Data Card to learn a little bit more about whom you\’re supporting, this insures you provide a higher-level of support however it could make it easier to discover your next big partner is actually a current customer. The WordPress Support Systems completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form has a built-in spam protection to ensure your support system does not get spammed. Also included is a welcome text box that can be edited in the settings to personalize your visitors greeting once they get into your Customer Support Portal.
But this would not be the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”promising\” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for when you want to have 1 centralized support hub to deal with all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can find whatever they want while avoiding having to submit a support ticket.
With the KMS you can immediately change over tickets to a Knowledge Base topic or article once you recognize the same question continues to be asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Systems. There are quite a few more simple and amazing features as ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how great Support Dynamo actually is, to see the way it can help improve your customer support operation.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.