The WordPress Support System Plugin was impossible to discover, especially one that is updated continuously, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their own internet business knows having extraordinary customer support is one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I\’m going to give you a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Support System Plugin runs from within your web page, on your own own server with all the power of WordPress at its disposal.
There has been a couple of attempts at designing a 100% true WordPress Support System Plugin before and some of those other Plugins are still available today however the biggest issue with all of them is that they are old and no longer get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or innovative Plugins.
By no means is this a issue with Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Support System Plugin users the finest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens within your WordPress admin area. From here, you can see all of your current open tickets and choose to look through answered and closed support tickets.
There\’s also a few useful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are an excellent option for an instant reply to all those common questions you might face and something present in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems that end up being a pain to learn and of course are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to connect to your prospects in a brand-new way. Don\’t just support your clients, understand them! When using Support Dynamo\’s CIM, you will interact with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a little bit more information on whom you\’re supporting, this insures you provide a higher level of support however it might also make it easier to discover your next big partner is actually a current customer. The WordPress Support System Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you\’ll discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual comments from customers.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the ability to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
If you\’re not utilizing the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to personalize your visitors greeting if they get into your Customer Support Portal.
But this is not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you\’ll see a \”Temp\” stamp built-in with their ticket so you are aware that this is a new \”promising\” customer. In the event they become a customer, Support Dynamo will append each one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for when you need to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site which can help your support time if visitors can find the things they want without the need to submit a support ticket.
With the KMS you can immediately transform tickets to any Knowledge Base topic or article when you notice the same question has been asked time and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the question in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Support System Plugin. There s numerous more little and powerful capabilities like ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how powerful Support Dynamo actually is, and discover how it can help simplify your customer support system.
Please don\’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.