The WordPress Support Plugin was difficult to find, especially one that has been updated continuously, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every website owner or anyone running their personal online business knows having extraordinary customer service is amongst the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I will give you a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that top valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Support Plugins runs from within your web page, on your own own server with the power of WordPress at its disposal.
There has been a couple of attempts at designing a 100% true WordPress Support Plugins before and some of those other Plugins remain available today still the common issue with every one of them is they are old and don\’t get updated. Updates are vital. Of course the only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some more of the recent or cutting edge Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Support Plugins users the absolute best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There\’s also a few helpful filters to let you view by topic or by author. This lets you give accurate, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be perfect for an instant reply to all those common questions you might face and something contained in so many high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very more costly systems that end up being a pain to learn and are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you connect to your web visitors in a completely new way. Don\’t just support your prospects, understand them! When using Support Dynamo\’s CIM, you will connect to your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator as well as a host of other features. Utilize the User Data Card to discover a little more information on whom you\’re supporting, this insures you provide a higher level of support however it can also make it easier to discover your next big partner is actually a current customer. The WordPress Support Plugins completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you\’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
When you are not utilizing the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to ensure your support system doesn\’t get spammed. There\’s also a welcome text box that can easily be edited in the settings to modify your visitors greeting once they get into your Customer Support Portal.
However this is certainly not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”promising\” customer. In the event they turn into a customer, Support Dynamo will append all their previous tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is best for when you want to have 1 centralized support hub to manage all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a great addition to any site which can help lower your support time if visitors can locate the things they want while avoiding having to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you recognize the same question continues to be asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a complete answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Support Plugins. There are a lot of more small and powerful capabilities like ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how great Support Dynamo actually is, to see how it may help improve your customer support system.
Don\’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.