A WordPress Plugin Service Ticket was hard to discover, especially one that has been updated continuously, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every entrepreneur or anyone running their very own business online knows having extraordinary customer support is amongst the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I am going to give you a quick review about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Plugins Service Ticket runs from within your site, on your server with the power of WordPress at its disposal.
There has also been a number of attempts at creating a 100% true WordPress Plugins Service Ticket before and several of those other Plugins are still on the market today still the common problem with every one of them is they are old and do not get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
This is not a problem with Support Dynamo mainly because the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Plugins Service Ticket users the very best 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
Once you install and activate Support Dynamo, there isn\’t a great deal of configuration required and it\’ll function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some handy filters to let you browse by topic or by author. This allows you to give accurate, appropriate support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally perfect for a fast reply to all of those common questions you could possibly face and something contained in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very higher priced systems that end up being a pain to learn and usually are not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to understand your web visitors in a brand-new way. Don\’t just support your prospects, get to know them! While using Support Dynamo\’s CIM, you will connect to your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher level of support but it could make it easier to discover your next big partner happens to be current customer. The WordPress Plugins Service Ticket completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you may discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the power to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
If you\’re not utilizing the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to ensure your support system will not get spammed. There\’s also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they enter into your Customer Support Portal.
But this is certainly not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp built-in with their ticket so you know this is a new \”promising\” customer. Once they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for those who need to have 1 centralized support hub to handle all the necessary support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors can discover the things they want while avoiding having to submit a support ticket.
In the KMS you can easily change over tickets to a Knowledge Base topic or article when you notice the same question is being asked repeatedly. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Plugins Service Ticket. There are many more simple and powerful features as ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how amazing Support Dynamo is, to see how it may help simplify your customer support operation.
Don\’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.