WordPress Plugin Tickets Support was hard to discover, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their own business online knows having exceptional customer service is thought to be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to provide you with a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Plugin Tickets Support runs from within your web page, on your own own server with the power of WordPress at its disposal.
There has also been a number of attempts at designing a 100% true WordPress Plugin Tickets Support before and some of those other Plugins are still available today but the most common problem with every one of them is they are old and no longer get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or innovative Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their WordPress Plugin Tickets Support users the very best 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to read through answered and closed support tickets.
There’s also some handy filters to let you view by topic or by author. This lets you give accurate, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally an excellent option for a fast reply to some of those common questions you may face and something contained in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that might be a pain to learn and are not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to communicate with your prospects in a brand new way. Don’t just support your customers, get to know them! While using Support Dynamo’s CIM, you will connect to your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other features. Implement the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover your next big partner happens to be current customer. The WordPress Plugin Tickets Support completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer comments.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system will not get spammed. There’s also a welcome text box that may be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
However this is certainly not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “promising” customer. Once they become a customer, Support Dynamo will append each of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who prefer to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a great addition to any site which can help your support time if visitors discover the things they want while avoiding having to submit a support ticket.
With the KMS you can quickly convert tickets to any Knowledge Base topic or article once you recognize the same question has been asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Plugin Tickets Support. There are quite a few more small and robust features as ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself truly how great Support Dynamo is, and see how it will let you improve your customer support system.
Don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.