A WordPress Plugin Support was impossible to locate, especially one that has been updated continuously, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every web-preneur or anyone running their personal online business knows having extraordinary customer support can be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will give you a quick examination about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Plugin Support runs from within your website or Blog, on your own own server with the power of WordPress at its disposal.
There has also been a number of attempts at creating a 100% true WordPress Plugin Support before while some of those other Plugins still are on the market today but the most common problem with every one of them is they are old and seldomly get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the more modern or innovative Plugins.
This is not a problem with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Plugin Support users the absolute best 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there isn\’t that much configuration required and it should function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There\’s also a few useful filters to let you view by topic or by author. This lets you give precise, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be best for a fast reply to all the common questions you could possibly face and something present in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems that are a pain to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can communicate with your prospects in a completely new way. Don\’t just support your customers, know them! While using Support Dynamo\’s CIM, you will connect to your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of other functions. Use the User Data Card to discover a bit more about whom you\’re supporting, this insures you provide a higher level of support however it might also make it easier to discover the next big partner is actually a current customer. The WordPress Plugin Support completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the \”Create a new ticket\” form comes with a built-in spam protection to guarantee your support system won\’t get spammed. Also included is a welcome text box that can easily be edited in the settings to custom-fit your visitors greeting if they get into your Customer Support Portal.
But this would not be the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”potential\” customer. Once they turn into a customer, Support Dynamo will append all of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for when you need to have 1 centralized support hub to deal with most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a full blown Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site and can help lower your support time if visitors can discover whatever they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to a Knowledge Base topic or article when you notice the same question has been asked over and over. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Plugin Support. There are quite a few more simple and robust options like ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself really how amazing Support Dynamo is, to see the way it may help simplify your customer support process.
Don\’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.