WordPress Plugin Customer Managers were tough to come across, especially ones that are updated regularly, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every internet marketer or anyone running their very own business online knows having extraordinary customer support is one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I will provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Plugin Customer Manager runs from within your internet site, on your own server with all the power of WordPress at its disposal.
There have been a number of attempts at building a 100% true WordPress Plugin Customer Manager before and several of those other Plugins are still on the market today however the common problem with all of them is they are old and do not get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the more modern or cutting edge Plugins.
This is not an issue with Support Dynamo as the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Plugin Customer Manager users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside of your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There are also some handy filters to let you view by topic or by author. This allows you to give precise, easy to understand support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These tend to be just the thing for an instant reply to some of those common questions you might face and something sold in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that might be more difficult to learn and of course are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to connect to your prospects in a brand new way. Don’t just support your clients, understand them! While using Support Dynamo’s CIM, you will interact with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support but it might also help you discover your next big partner happens to be current customer. The WordPress Plugin Customer Manager completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you could discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual comments from customers.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is probably not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append all of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for people who need to have 1 centralized support hub to handle all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help your support time if visitors can discover whatever they want without the need to submit a support ticket.
In the KMS you can immediately transform tickets to a Knowledge Base topic or article after you recognize the same question is being asked again and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Plugin Customer Manager. There are a lot of more small and robust features as ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself truly how great Support Dynamo actually is, and discover the way it will help you streamline your customer support process.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.