WordPress Management Helpdesk was difficult to come by, especially ones that are updated continuously, free of bugs and keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every internet marketer or anyone running their very own internet business knows having extraordinary customer support is amongst the keys to success. If you’re able to keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will provide you with a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Management Helpdesk runs from within your website or Blog, on your own own server with the power of WordPress at its disposal.
There has also been a number of attempts at designing a 100% true WordPress Management Helpdesk before while some of those other Plugins remain on the market today but the biggest problem with all of them is the fact that they are old and do not get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or cutting edge Plugins.
By no means is this a concern with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Management Helpdesk users the easiest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to read through answered and closed support tickets.
There’s also some helpful filters to let you browse by topic or by author. This allows you to give precise, quick and easy support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These would be ideal for a quick reply to all those common questions you may face and something offered in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be a pain to learn and are generally not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you understand your web visitors in a brand new way. Don’t just support your prospects, know them! While running Support Dynamo’s CIM, you will connect to your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover the next big partner happens to be current customer. The WordPress Management Helpdesk completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer feedback.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the ability to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
If you are not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to make certain your support system does not get spammed. There’s also a welcome text box that can be edited in the settings to custom-fit your visitors greeting if they get into your Customer Support Portal.
But this is probably not the only way your clients can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “promising” customer. When they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for when you wish to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Having a Knowledge Base is an awesome addition to any site and can help your support time if visitors can discover whatever they want without the need to submit a support ticket.
With the KMS you can easily change over tickets to any Knowledge Base topic or article after you recognize the same question has been asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a comprehensive answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Management Helpdesk. There s numerous more small and powerful capabilities like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how awesome Support Dynamo actually is, to see the way it will help you simplify your customer support system.
Don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.