WordPress Helpdesk was impossible to locate, especially one that has been updated regularly, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every web-preneur or anyone running their personal internet business knows having fantastic customer support can be one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to give you a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Helpdesk runs from within your website or Blog, on your own own server with all the power of WordPress at its disposal.
There has also been a few attempts at making a 100% true WordPress Helpdesk before and some of those other Plugins still are on the market today however the biggest issue with all of them is they are old and don’t get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of of the more modern or cutting edge Plugins.
By no means is this a issue with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Helpdesk users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few helpful filters to let you view by topic or by author. This lets you give precise, easy to understand support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are an excellent option for a quick reply to all the common questions you could possibly face and something sold in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very high priced systems that end up being more difficult to learn and are generally not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your visitors in a completely new way. Don’t just support your customers, know them! When using Support Dynamo’s CIM, you will communicate with your visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a little bit more about whom you’re supporting, this insures you provide a higher-level of support however it can also help you discover your next big partner happens to be current customer. The WordPress Helpdesk completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you might discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer opinions.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system will not get spammed. There’s also a welcome text box that can be edited in the settings to custom-fit your visitors greeting if they get into your Customer Support Portal.
However this would not be the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append all their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for individuals who prefer to have 1 centralized support hub to manage all of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a wonderful addition to any site and can help your support time if visitors discover what they want without the need to submit a support ticket.
When using the KMS you can quickly transform tickets to a Knowledge Base topic or article when you notice the same question has been asked again and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk. There are a lot of more simple and robust capabilities like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself truly how amazing Support Dynamo actually is, to discover the way it can help improve your customer support process.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.