The WordPress Helpdesk System Ticket was impossible to come across, especially one that is updated regularly, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their very own online business knows having extraordinary customer service is thought to be one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I\’m going to provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Helpdesk System Ticket runs from within your site, on your server with the power of WordPress at its disposal.
There has been a couple of attempts at making a 100% true WordPress Helpdesk System Ticket before and several of those other Plugins still are available today however the biggest issue with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.
By no means is this a issue with Support Dynamo as the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Helpdesk System Ticket users the most impressive 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there isn\’t that much configuration required and it should function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also some useful filters to let you view by topic or by author. This allows you to give precise, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. These would be just the thing for an instant reply to all the common questions you might face and something offered in so many high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the high priced systems that end up being hard to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can understand your web visitors in a brand-new way. Don\’t just support your customers, get to know them! While running Support Dynamo\’s CIM, you will connect to your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little more about whom you\’re supporting, this insures you provide a higher level of support but it could help you discover the next big partner is actually a current customer. The WordPress Helpdesk System Ticket completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you may discover gaps in the quality of your service and get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the chance to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you\’re not utilizing the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to ensure your support system won\’t get spammed. Also included is a welcome text box which can be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.
But this is probably not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you\’ll see a \”Temp\” stamp built-in with their ticket so you know this is a new \”promising\” customer. When they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for those who need to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover the things they want while avoiding having to submit a support ticket.
With the KMS you can easily change over tickets to any Knowledge Base topic or article after you recognize the same question has been asked time and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk System Ticket. There are a lot of more simple and robust features as ticket and user notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself really how awesome Support Dynamo is, and see the way it can help improve your customer support process.
Please don\’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.