A WordPress Helpdesk Free was tough to discover, especially one that has been updated regularly, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their own business online knows having extraordinary customer service can be one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I am going to provide you with a quick review about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Helpdesk Free runs from within your web page, on your server with the power of WordPress at its disposal.
There has also been a few attempts at designing a 100% true WordPress Helpdesk Free before and some of those other Plugins are still on the market today however the biggest issue with every one of them is that they are old and don\’t get updated. Updates are vital. The only way to keep up with current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or cutting edge Plugins.
By no means is this a issue with Support Dynamo as the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Helpdesk Free users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There\’s also a few handy filters to let you browse by topic or by author. This allows you to give precise, appropriate support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be just the thing for an instant reply to all those common questions you may face and something contained in so many high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that are more difficult to learn and are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your web visitors in a brand new way. Don\’t just support your prospects, know them! While running Support Dynamo\’s CIM, you will interact with your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of other features. Use the User Data Card to learn a little more about whom you\’re supporting, this insures you provide a higher level of support however it might also make it easier to discover your next big partner happens to be current customer. The WordPress Helpdesk Free completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you may discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to make certain your support system will not get spammed. There\’s also a welcome text box that can be edited in the settings to customize your visitors greeting if they get into your Customer Support Portal.
But this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”promising\” customer. Once they become a customer, Support Dynamo will append all of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for when you prefer to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site which can help lower your support time if visitors discover the things they want without the need to submit a support ticket.
When using the KMS you can instantly change over tickets to any Knowledge Base topic or article once you recognize the same question is being asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Helpdesk Free. There are many more small and amazing features for example ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Visit for yourself truly how powerful Support Dynamo actually is, and discover the way it will let you simplify your customer support system.
Don\’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.