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WordPress Help Ticket System

WordPress Help Ticket System was impossible to find, especially one that has been updated continuously, free of bugs and keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.

Every website owner or anyone running their personal business online knows having exceptional customer service is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.

Here I will give you a quick review about Support Dynamo and how it can make it easier to run your online business.

Support Dynamo lets you provide that high quality customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Help Ticket System runs from within your website or Blog, on your server with all the power of WordPress at its disposal.

There has been a few attempts at building a 100% true WordPress Help Ticket System before and several of those other Plugins still are available today but the biggest problem with every one of them is they are old and no longer get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.

This is not a concern with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their WordPress Help Ticket System users the most impressive 100% self hosted WordPress Support & Ticket System Plugin that you could buy.

As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and is going to be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.

There’s also a few helpful filters to let you view by topic or by author. This allows you to give accurate, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are best for a quick reply to all of those common questions you might face and something found in all of the high dollar Customer Support Systems.

The CIM (Customer Interaction Manager) is on par with the majority of of the high priced systems that will be hard to learn and of course are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a brand new way. Don’t just support your prospects, know them! While running Support Dynamo’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).

These Plugins will let you operate the Customer Value Calculator and a host of additional features. Utilize the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support however it may also make it easier to discover your next big partner happens to be current customer. The WordPress Help Ticket System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you might discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual customer opinions.

An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.

When you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system doesn’t get spammed. There’s also a welcome text box which can be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.

However this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer as well as their current Customer Value.

Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append each of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is best for those who wish to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.

If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a full blown Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a great addition to any site and can help your support time if visitors are able to find what they want while avoiding having to submit a support ticket.

When using the KMS you can easily convert tickets to a Knowledge Base topic or article once you notice the same question continues to be asked again and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the detailed answer and post.

What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Help Ticket System. There are a lot of more simple and amazing options for example ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how amazing Support Dynamo is, to see the way it will let you streamline your customer support operation.

Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.

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