A WordPress Help Desk Ticketing System was hard to find, especially one that is updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their own business online knows having fantastic customer support is one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I am going to give you a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Help Desk Ticketing System runs from within your online site, on your own own server with the power of WordPress at its disposal.
There has also been a couple of attempts at creating a 100% true WordPress Help Desk Ticketing System before while some of those other Plugins remain on the market today still the biggest problem with every one of them is that they are old and no longer get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or innovative Plugins.
By no means is this a concern with Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their WordPress Help Desk Ticketing System users the finest 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it\’ll function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to read through answered and closed support tickets.
There\’s also a few helpful filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are best for a quick reply to all the common questions you could possibly face and something offered in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be more difficult to learn and of course are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can interact with your visitors in a completely new way. Don\’t just support your prospects, understand them! While running Support Dynamo\’s CIM, you will communicate with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Implement the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher level of support but it might also help you discover your next big partner is actually a current customer. The WordPress Help Desk Ticketing System completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or create a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to ensure your support system will not get spammed. There\’s also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they get into your Customer Support Portal.
But this is certainly not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”potential\” customer. When they become a customer, Support Dynamo will append all of their previous tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for people who want to have 1 centralized support hub to run all of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site and can help your support time if visitors can locate what they want while avoiding having to submit a support ticket.
In the KMS you can easily transform tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or supply a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Help Desk Ticketing System. There are a lot of more simple as well as robust options like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself really how awesome Support Dynamo actually is, to see the way it may help streamline your customer support operation.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.