WordPress Help Desk Plugins were impossible to come across, especially ones that have been updated continuously, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their own internet business knows having fantastic customer support is thought to be one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I am going to give you a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. An entire WordPress Help Desk Plugin runs from within your website or Blog, on your own server with the power of WordPress at its disposal.
There have been a number of attempts at building a 100% true WordPress Help Desk Plugin before and some of those other Plugins remain available today however the common problem with all of them is they are old and no longer get updated. Updates are vital. The only way to keep on top of the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or cutting edge Plugins.
By no means is this an issue with Support Dynamo as the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Help Desk Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin now available.
Once you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This lets you give accurate, fast and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. You will see these are ideal for a fast reply to some of those common questions you could possibly face and something sold in all of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the higher priced systems that have been shown to be a pain to learn and are generally not built to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can communicate with your customers in a brand-new way. Don’t just support your customers, understand them! When using Support Dynamo’s CIM, you will communicate with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of other functions. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher level of support but it may also help you discover the next big partner happens to be current customer. The WordPress Help Desk Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer comments.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box that can be edited in the settings to personalize your visitors greeting once they enter your Customer Support Portal.
But this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append all of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for when you need to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a great addition to any site and can help your support time if visitors can find the things they want while avoiding having to submit a support ticket.
In the KMS you can instantly transform tickets to any Knowledge Base topic or article whenever you recognize the same question continues to be asked repeatedly. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Help Desk Plugin. There are quite a few more simple as well as amazing capabilities for example ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself truly how amazing Support Dynamo actually is, to discover how it will help you improve your customer support process.
Please don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.