WordPress Event Ticket System Plugins were difficult to locate, especially ones that are updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every web-preneur or anyone running their personal online business knows having fantastic customer service is amongst the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to provide you with a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole WordPress Event Ticket System Plugin runs from within your internet site, on your server with all the power of WordPress at its disposal.
There have been a number of attempts at developing a 100% true WordPress Event Ticket System Plugin before and some of those other Plugins still are available today but the most common issue with all of them is that they are old and do not get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of of the newer or cutting edge Plugins.
This is not an issue with Support Dynamo as the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their WordPress Event Ticket System Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t that much configuration required and it should function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There are also some helpful filters to let you browse by topic or by author. This lets you give precise, quick and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are just the thing for an immediate reply to some of those common questions you could possibly face and something offered in all of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the expensive systems that have been shown to be more difficult to learn and are generally not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to understand your visitors in a completely new way. Don’t just support your prospects, understand them! While using Support Dynamo’s CIM, you will communicate with your visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover your next big partner is actually a current customer. The WordPress Event Ticket System Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you could discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual comments from customers.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system will not get spammed. There is also a welcome text box that may be edited in the settings to modify your visitors greeting once they enter your Customer Support Portal.
But this is not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. Once they become a customer, Support Dynamo will append all of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for those who prefer to have 1 centralized support hub to run all the necessary support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors discover whatever they want without the need to submit a support ticket.
When using the KMS you can quickly convert tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a WordPress Event Ticket System Plugin. There s numerous more little and robust features like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself really how amazing Support Dynamo actually is, and find out how it will help you streamline your customer support process.
Please don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.