WordPress Event Management System was impossible to come by, especially one that is updated continuously, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every website owner or anyone running their very own business online knows having exceptional customer service can be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I am going to provide you with a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that high quality customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. The entire WordPress Event Management System runs from within your site, on your own own server with the power of WordPress at its disposal.
There has been a few attempts at constructing a 100% true WordPress Event Management System before while some of those other Plugins still are on the market today but the most common problem with every one of them is they are old and no longer get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the latest or cutting edge Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their WordPress Event Management System users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few useful filters to let you browse by topic or by author. This allows you to give accurate, fast and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are great for an immediate reply to all of those common questions you might face and something contained in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very higher priced systems that might be a pain to learn and are generally not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can understand your visitors in a brand new way. Don’t just support your customers, understand them! When using Support Dynamo’s CIM, you will connect to your visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a bit more about whom you’re supporting, this insures you provide a higher-level of support but it might also make it easier to discover the next big partner is actually a current customer. The WordPress Event Management System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you could discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer feedback.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to ensure your support system won’t get spammed. Also included is a welcome text box which can be edited in the settings to customize your visitors greeting when they enter your Customer Support Portal.
But this would not be the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. When they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is best for people who want to have 1 centralized support hub to run all of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a great addition to any site which can help your support time if visitors can discover what they want while avoiding having to submit a support ticket.
With the KMS you can easily convert tickets to any Knowledge Base topic or article after you notice the same question has been asked repeatedly. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a WordPress Event Management System. There are a lot of more little and robust features as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how great Support Dynamo actually is, and find out the way it will help you streamline your customer support process.
Please don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.