Finding the best WordPress ticket support plugin was impossible to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their own internet business knows having fantastic customer service is thought to be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I will give you a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The best WordPress ticket support plugin runs from within your online site, on your own own server with the power of WordPress at its disposal.
There has been a few attempts at building a 100% true best WordPress ticket support plugin before while some of those other Plugins are still on the market today however the common problem with every one of them is they are old and don’t get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give the users of the best WordPress ticket support plugin the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There’s also a few useful filters to let you view by topic or by author. This allows you to give precise, easy to understand support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. You will see these are great for a quick reply to all the common questions you might face and something sold in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems which are a pain to learn and are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to connect to your visitors in a brand new way. Don’t just support your clients, get to know them! While using Support Dynamo’s CIM, you will connect to your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher level of support however it might also make it easier to discover your next big partner happens to be current customer. The best wordpress ticket support plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you could discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer opinions.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
When you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system does not get spammed. There’s also a welcome text box that can be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
However this is probably not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append all of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for when you want to have 1 centralized support hub to run all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors can locate exactly what want without the need to submit a support ticket.
When using the KMS you can immediately change over tickets to a Knowledge Base topic or article once you recognize the same question has been asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the detailed answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as the best WordPress ticket support plugin. There are many more small and amazing options like ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself truly how awesome Support Dynamo is, and discover how it will help you improve your customer support operation.
Don’t just support your customers, understand them with Support Dynamo, the BEST WordPress Support Plugin.