A Ticketing System for WordPress was impossible to come across, especially one that has been updated regularly, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their very own online business knows having extraordinary customer service is one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Ticketing System for WordPress runs from within your internet site, on your server with all the power of WordPress at its disposal.
There has been a few attempts at designing a 100% true Ticketing System WordPress before and some of those other Plugins still are on the market today however the biggest issue with all of them is that they are old and don\’t get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the more sophisticated or innovative Plugins.
This is not a issue with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Ticketing System for WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin currently available.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to read through answered and closed support tickets.
There\’s also a few useful filters to let you view by topic or by author. This allows you to give precise, fast and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. You will see these are an excellent option for an immediate reply to some of those common questions you might face and something sold in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very higher priced systems which are more difficult to learn and are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a brand new way. Don\’t just support your prospects, get to know them! When using Support Dynamo\’s CIM, you will connect to your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a little more about whom you\’re supporting, this insures you provide a higher-level of support however it can also help you discover your next big partner happens to be current customer. The Ticketing System WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you\’ll discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer feedback.
Yet one more bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to guarantee your support system will not get spammed. There is also a welcome text box which can be edited in the settings to customize your visitors greeting when they get into your Customer Support Portal.
However this is not the only way your clients can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp built-in with their ticket so you know this is a new \”potential\” customer. When they turn into a customer, Support Dynamo will append all of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is best for people who want to have 1 centralized support hub to deal with all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site which can help your support time if visitors discover exactly what want while avoiding having to submit a support ticket.
With the KMS you can easily convert tickets to any Knowledge Base topic or article after you recognize the same question has been asked time and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the question within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticketing System for WordPress. There are many more little and robust features like ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how awesome Support Dynamo is, to see how it will help you improve your customer support process.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.