Ticket WordPress Plugins were difficult to find, especially ones that are updated continuously, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their very own internet business knows having fantastic customer service is one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high quality customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire Ticket WordPress Plugin runs from within your online site, on your own server with all the power of WordPress at its disposal.
There have also been a number of attempts at constructing a 100% true Ticket WordPress Plugin before and several of those other Plugins are still available today still the common issue with all of them is the fact that they are old and don’t get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with many of the newer or cutting edge Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Ticket WordPress Plugin users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and is going to be your most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to look through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This lets you give accurate, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally an excellent option for an immediate reply to all the common questions you might face and something present in all the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that have been shown to be more difficult to learn and are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can interact with your web visitors in a brand-new way. Don’t just support your visitors, understand them! While using Support Dynamo’s CIM, you will communicate with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher-level of support but it might also make it easier to discover your next big partner is actually a current customer. The Ticket WordPress Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you might discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer comments.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system does not get spammed. There’s also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. When they turn into a customer, Support Dynamo will append all of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is great for when you need to have 1 centralized support hub to run all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site which can help your support time if visitors are able to find what they want while avoiding having to submit a support ticket.
When using the KMS you can easily convert tickets to a Knowledge Base topic or article after you recognize the same question has been asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a comprehensive answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Ticket WordPress Plugin. There are many more simple and robust capabilities like ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how amazing Support Dynamo actually is, and see the way it may help streamline your customer support process.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.