A Ticket System for WordPress was difficult to come by, especially one that has been updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every web-preneur or anyone running their very own online business knows having exceptional customer support is one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to provide you with a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The whole Ticket System for WordPress runs from within your web page, on your own own server with the power of WordPress at its disposal.
There has also been a couple of attempts at developing a 100% true Ticket System for WordPress before while some of those other Plugins still are on the market today still the most common problem with every one of them is they are old and do not get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the newer or cutting edge Plugins.
This is not a problem regarding Support Dynamo mainly because the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Ticket System for WordPress users the easiest 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there isn’t that much configuration required and it will function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There’s also some useful filters to let you browse by topic or by author. This lets you give accurate, easy to understand support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are an excellent option for an instant reply to all of those common questions you could possibly face and something contained in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the higher priced systems that might be hard to learn and usually are not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can understand your prospects in a brand new way. Don’t just support your visitors, get to know them! While running Support Dynamo’s CIM, you will communicate with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher-level of support however it might also help you discover your next big partner happens to be current customer. The Ticket System for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you could discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system doesn’t get spammed. Also included is a welcome text box that may be edited in the settings to custom-fit your visitors greeting if they enter your Customer Support Portal.
But this is certainly not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. When they become a customer, Support Dynamo will append each of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who want to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a complete Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover what they want without the need to submit a support ticket.
In the KMS you can immediately change over tickets to any Knowledge Base topic or article after you notice the same question is being asked again and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket System for WordPress. There are a lot of more little and robust options like ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Go see for yourself really how great Support Dynamo actually is, to see how it can help improve your customer support operation.
Please don’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.