Ticket Management System WordPress were tough to locate, especially ones that are updated continuously, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their personal internet business knows having exceptional customer support is thought to be one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that top valuable customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Ticket Management System WordPress runs from within your online site, on your own own server with all the power of WordPress at its disposal.
There has also been a few attempts at developing a 100% true Ticket Management System WordPress before while some of those other Plugins still are available today but the common problem with all of them is that they are old and do not get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with many of the latest or innovative Plugins.
By no means is this a concern with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Ticket Management System WordPress users the absolute best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screen inside your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There’s also some helpful filters to let you view by topic or by author. This allows you to give accurate, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create, edit and delete all from the settings page. You will see these are ideal for an instant reply to all the common questions you may face and something sold in so many high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very high priced systems which can be more difficult to learn and usually are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your customers in a completely new way. Don’t just support your customers, know them! When using Support Dynamo’s CIM, you will interact with your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a little more about whom you’re supporting, this insures you provide a higher-level of support however it could help you discover your next big partner is actually a current customer. The Ticket Management System WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer opinions.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append each one of their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who wish to have 1 centralized support hub to deal with most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors can find what they want without the need to submit a support ticket.
In the KMS you can quickly convert tickets to any Knowledge Base topic or article after you notice the same question has been asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a comprehensive answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Ticket Management System WordPress. There are quite a few more simple as well as amazing capabilities like ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself really how powerful Support Dynamo actually is, and find out the way it may help streamline your customer support operation.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.