A Ticket Management System for WordPress was tough to discover, especially one that is updated continuously, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every internet marketer or anyone running their own online business knows having extraordinary customer support is thought to be one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to give you a quick hands on analysis about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that top quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire Ticket Management System for WordPress runs from within your online site, on your own own server with the power of WordPress at its disposal.
There has also been a couple of attempts at developing a 100% true Ticket Management System WordPress before while some of those other Plugins remain available today however the most common problem with every one of them is the fact that they are old and do not get updated. Updates are vital. Of course the only way to keep up with the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the recent or innovative Plugins.
This is not a problem with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Ticket Management System for WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There’s also some useful filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be best for a fast reply to all of those common questions you may face and something offered in all the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems that end up being a pain to learn and usually are not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you understand your prospects in a completely new way. Don’t just support your customers, understand them! While using Support Dynamo’s CIM, you will interact with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a little bit more about whom you’re supporting, this insures you provide a higher level of support however it might also help you discover the next big partner happens to be current customer. The Ticket Management System for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you could discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual comments from customers.
Another great bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system won’t get spammed. There is also a welcome text box which can be edited in the settings to customize your visitors greeting if they enter into your Customer Support Portal.
But this is certainly not the only way your visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who prefer to have 1 centralized support hub to handle all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors discover the things they want without the need to submit a support ticket.
In the KMS you can easily convert tickets to any Knowledge Base topic or article after you recognize the same question has been asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Ticket Management System for WordPress. There are many more simple as well as powerful features for example ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself truly how awesome Support Dynamo actually is, to see the way it can help simplify your customer support process.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.