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Terms Of Service

Ordering through this website grants you non-exclusive limited license to use the Support Dynamo plugin and other products sold through this website (http://www.supportdynamo.com) by dotCOM interactive, LLC & Plugin Dynamo. (the “products”) in accordance with these Terms & Conditions (the “license”). Completing your order through this site is your acceptance to these Terms & Conditions.

1. Plugin Licensing

Support Dynamo is released under a split license agreement. The PHP is licensed under the GNU general public license (http://www.gnu.org/licenses/gpl.html) All CSS files, JavaScript files, JQuery files & images used are licensed under a proprietary license for personal use ONLY and cannot be redistributed without the express written consent of dotCOM interactive, LLC.

2. Automatic Upgrades

Automatic Upgrades are available to customers who have purchased a support license in accordance with the license and membership level they have purchased and have an active customer account. You may not resell access to your support license key.

Upgrades are provided dependent upon the the level of license purchased and the status of the customers account. After which, a new license will need to be purchased in order to continue receiving support and product upgrades.

3. Delivery

After we have successfully processed your payment, you will receive an email with more details and instruction on how to access your download. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us. You may then login to PluginDynamo.com to receive support, if you use the email address you used to purchase the plugin you will have instant access to all support related material.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of dotCOM interactive, LLC. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation that is published on supportdynamo.com and PluginDynamo.com is the property of dotCOM interactive, LLC. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of dotCOM interactive, LLC.

6. Refund Policy

As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made. We will be happy to consider a refund within the first 60 days of your purchase if you simply can’t get the plugin to install or perform the basic functions properly and have tried all of the available support channels or if there are extenuating circumstances. No refunds will be given after 60 days from the initial purchase.

7. Support

dotCOM interactive, LLC offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do not offer support via email or otherwise support WordPress or other WordPress plugins we have not developed.

Support and automatic product updates are provided for a the term specified in your purchased level. After the term expires a new license will need to be purchased in order to continue receiving support and product updates.

License holders are not permitted to re-post support forum content or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the support license and all access to support content and product updates will be discontinued.

8. Price Changes

dotCOM interactive, LLC reserved the right, at any time, to modify or discontinue, temporarily or permanently, a support license with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

9. Warranty

Our plugin is guaranteed to function on a clean installation of WordPress. We do not guarantee it will function with all 3rd party plugins or web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.

We reserve the right to change or modify the current Terms and Conditions with no prior notice.

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