Support WordPress Plugins were hard to discover, especially ones that have been updated regularly, free of bugs and keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every webmaster or anyone running their very own business online knows having fantastic customer service is thought to be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I will give you a quick examination about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire Support WordPress Plugin runs from within your site, on your own server with all the power of WordPress at its disposal.
There have been a number of attempts at creating a 100% true Support WordPress Plugin before and some of those other Plugins are still on the market today still the biggest problem with every one of them is they are old and do not get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of of the recent or innovative Plugins.
This is not an issue with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Support WordPress Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There are also some useful filters to let you view by topic or by author. This allows you to give precise, fast and easy support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are best for an immediate reply to some of those common questions you may face and something present in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the high priced systems that are more difficult to learn and of course are not designed to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you communicate with your visitors in a brand new way. Don’t just support your prospects, get to know them! While using Support Dynamo’s CIM, you will connect to your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher level of support but it may also make it easier to discover the next big partner happens to be current customer. The Support WordPress Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you might discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it will automatically create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to ensure your support system won’t get spammed. There’s also a welcome text box that may be edited in the settings to personalize your visitors greeting once they enter into your Customer Support Portal.
However this would not be the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append every one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for those who need to have 1 centralized support hub to manage all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors can locate whatever they want without the need to submit a support ticket.
When using the KMS you can quickly transform tickets to a Knowledge Base topic or article when you recognize the same question is being asked time and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support WordPress Plugin. There are a lot of more little and robust options like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how amazing Support Dynamo actually is, and see how it can help improve your customer support operation.
Please don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.