A Support Ticket for WordPress was hard to come by, especially one that is updated continuously, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every web-preneur or anyone running their own internet business knows having exceptional customer service is thought to be one of the keys to success. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will provide you with a quick examination about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The entire Support Tickets for WordPress runs from within your web page, on your own own server with the power of WordPress at its disposal.
There has also been a number of attempts at building a 100% true Support Tickets for WordPress before while some of those other Plugins remain on the market today still the common problem with all of them is that they are old and seldomly get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the newer or innovative Plugins.
This is not a problem regarding Support Dynamo due to the fact the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Support Tickets for WordPress users the absolute best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there isn\’t a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There\’s also a few helpful filters to let you browse by topic or by author. This lets you give accurate, fast and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. You will see these are just the thing for a quick reply to all those common questions you may face and something found in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very higher priced systems that will be hard to learn and usually are not built to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to connect to your prospects in a completely new way. Don\’t just support your clients, get to know them! When using Support Dynamo\’s CIM, you will interact with your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a little bit more information on whom you\’re supporting, this insures you provide a higher-level of support but it can also make it easier to discover the next big partner happens to be current customer. The Support Tickets for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you\’ll discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual customer comments.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page a chance to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they have or create a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form has a built-in spam protection to ensure your support system will not get spammed. There is also a welcome text box which can be edited in the settings to personalize your visitors greeting once they get into your Customer Support Portal.
But this would not be the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”potential\” customer. When they become a customer, Support Dynamo will append all of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for when you need to have 1 centralized support hub to deal with all the necessary support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help your support time if visitors discover the things they want without the need to submit a support ticket.
In the KMS you can easily change over tickets to any Knowledge Base topic or article whenever you notice the same question continues to be asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the question within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Tickets for WordPress. There are a lot of more small and powerful options for example ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how great Support Dynamo is, and see how it can help simplify your customer support system.
Don\’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.