The Support Ticketing System WordPress was hard to find, especially one that is updated continuously, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their own business online knows having extraordinary customer service is one of the keys to success. If you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will give you a quick review about Support Dynamo how it may help you run your online business.
Support Dynamo allows you to provide that high quality customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire Support Ticketing System WordPress runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There has been a couple of attempts at designing a 100% true Support Ticketing System WordPress before and several of those other Plugins remain available today but the common problem with every one of them is that they are old and no longer get updated. Updates are vital. The only way to keep on top of the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of the newer or innovative Plugins.
This is not a problem regarding Support Dynamo mainly because the Plugin is constantly updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Support Ticketing System WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it\’ll function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some handy filters to let you view by topic or by author. This lets you give accurate, easy to understand support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are generally an excellent option for a fast reply to all those common questions you might face and something sold in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very higher priced systems which can be more difficult to learn and are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your prospects in a brand new way. Don\’t just support your visitors, get to know them! While running Support Dynamo\’s CIM, you will communicate with your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a little bit more information on whom you\’re supporting, this insures you provide a higher-level of support however it might also help you discover your next big partner is actually a current customer. The Support Ticketing System WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you might discover gaps in the quality of your service and acquire those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to make certain your support system will not get spammed. There\’s also a welcome text box which can be edited in the settings to modify your visitors greeting when they enter into your Customer Support Portal.
But this is not the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp built-in with their ticket so you know this is a new \”potential\” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for those who prefer to have 1 centralized support hub to run all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a full blown Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help lower your support time if visitors can discover what they want while avoiding having to submit a support ticket.
In the KMS you can quickly convert tickets to any Knowledge Base topic or article when you recognize the same question continues to be asked over and over. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticketing System WordPress. There are a lot of more little and amazing options like ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself really how powerful Support Dynamo is, and discover the way it may help improve your customer support operation.
Don\’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.