Support Ticket System WordPress Plugin was difficult to find, especially one that is updated regularly, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every site owner or anyone running their very own online business knows having exceptional customer service is amongst the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will give you a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Support Ticket System WordPress Plugin runs from within your web page, on your server with all the power of WordPress at its disposal.
There has also been a number of attempts at making a 100% true Support Ticket System WordPress Plugin before while some of those other Plugins still are available today but the most common issue with all of them is that they are old and don’t get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the more modern or innovative Plugins.
This is not a problem regarding Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Support Ticket System WordPress Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There’s also a few useful filters to let you browse by topic or by author. This lets you give precise, fast and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These would be ideal for a quick reply to all those common questions you may face and something contained in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very expensive systems that will be a pain to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to understand your prospects in a brand-new way. Don’t just support your clients, understand them! While running Support Dynamo’s CIM, you will connect to your customers and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher level of support however it could make it easier to discover the next big partner is actually a current customer. The Support Ticket System WordPress Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based around actual customer opinions.
Another effective bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box which can be edited in the settings to modify your visitors greeting if they get into your Customer Support Portal.
But this would not be the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append all their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who wish to have 1 centralized support hub to handle all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover whatever they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to a Knowledge Base topic or article when you notice the same question continues to be asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticket System WordPress Plugin. There are many more simple and powerful features for example ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how great Support Dynamo actually is, and see the way it will help you streamline your customer support system.
Don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.