Support Ticket Plugin for WordPress was difficult to come by, especially one that has been updated continuously, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every internet marketer or anyone running their own internet business knows having exceptional customer support is definitely one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I’m going to give you a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The entire Support Ticket Plugin for WordPress runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a few attempts at creating a 100% true Support Ticket Plugin for WordPress before while some of those other Plugins still are available today still the common problem with all of them is the fact that they are old and don’t get updated. Updates are vital. Of course the only way to keep up with the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some more of the recent or innovative Plugins.
This is not a problem regarding Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Support Ticket Plugin for WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few useful filters to let you view by topic or by author. This lets you give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. You will see these are great for a fast reply to all the common questions you could possibly face and something sold in all the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the higher priced systems which can be more difficult to learn and are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your visitors in a completely new way. Don’t just support your clients, know them! While using Support Dynamo’s CIM, you will connect to your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you make use of the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher-level of support however it could make it easier to discover the next big partner is actually a current customer. The Support Ticket Plugin for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you may discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer comments.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page the chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box which can be edited in the settings to customize your visitors greeting when they enter your Customer Support Portal.
But this is certainly not the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you know this is a new “potential” customer. In the event they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for individuals who prefer to have 1 centralized support hub to run all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors are able to find what they want without the need to submit a support ticket.
In the KMS you can immediately change over tickets to any Knowledge Base topic or article when you notice the same question has been asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a comprehensive answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Support Ticket Plugin for WordPress. There s numerous more simple as well as amazing options like ticket and user notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how awesome Support Dynamo actually is, and see the way it will help you simplify your customer support operation.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.