Support Ticket for WordPress was tough to come by, especially one that has been updated regularly, free of bugs and keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every entrepreneur or anyone running their own business online knows having fantastic customer service is thought to be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire Support Ticket for WordPress runs from within your web page, on your own own server with the power of WordPress at its disposal.
There has also been a couple of attempts at creating a 100% true Support Ticket for WordPress before while some of those other Plugins remain on the market today still the most common issue with every one of them is the fact that they are old and don’t get updated. Updates are vital. Naturally the only way to keep on top of the most current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some of the newer or innovative Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Support Ticket for WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of the most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to search through answered and closed support tickets.
There’s also some useful filters to let you view by topic or by author. This lets you give precise, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. You will see these are best for an instant reply to all those common questions you may face and something sold in so many high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very high priced systems which can be more difficult to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you understand your customers in a completely new way. Don’t just support your prospects, get to know them! When using Support Dynamo’s CIM, you will interact with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator and a host of other functions. Utilize the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher level of support but it can also make it easier to discover the next big partner is actually a current customer. The Support Ticket for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services in accordance to actual customer opinions.
Yet another bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or generate a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system doesn’t get spammed. There’s also a welcome text box that may be edited in the settings to modify your visitors greeting once they enter your Customer Support Portal.
But this is certainly not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. When they become a customer, Support Dynamo will append each of their previous tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who prefer to have 1 centralized support hub to handle all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a wonderful addition to any site which can help your support time if visitors can discover exactly what want while avoiding having to submit a support ticket.
With the KMS you can easily change over tickets to any Knowledge Base topic or article whenever you notice the same question is being asked repeatedly. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support Ticket for WordPress. There are a lot of more small and powerful capabilities like ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself truly how amazing Support Dynamo is, and discover the way it can help improve your customer support system.
Don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.