A Support System for WordPress was tough to come across, especially one that has been updated continuously, free of bugs and keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every infopreneur or anyone running their personal online business knows having extraordinary customer service is thought to be one of the keys to success. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I will give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that high quality customer service to your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. The whole Support System WordPress runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a couple of attempts at constructing a 100% true Support System WordPress before and some of those other Plugins still are on the market today still the most common issue with all of them is the fact that they are old and no longer get updated. Updates are vital. Naturally the only way to keep up with current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of of the recent or cutting edge Plugins.
By no means is this a issue with Support Dynamo as the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Support System WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also some useful filters to let you view by topic or by author. This allows you to give precise, fast and simple support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be great for a fast reply to all those common questions you might face and something contained in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very high priced systems that will be more difficult to learn and usually are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can communicate with your web visitors in a completely new way. Don\’t just support your prospects, know them! While using Support Dynamo\’s CIM, you will interact with your prospects and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator and a host of other features. Utilize the User Data Card to learn a bit more information on whom you\’re supporting, this insures you provide a higher level of support but it may also help you discover your next big partner is actually a current customer. The Support System WordPress completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
If you are not utilizing the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to ensure your support system won\’t get spammed. There is also a welcome text box that can be edited in the settings to custom-fit your visitors greeting once they enter into your Customer Support Portal.
But this is certainly not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”promising\” customer. In the event they turn into a customer, Support Dynamo will append all of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for those who prefer to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a complete Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help lower your support time if visitors can discover the things they want while avoiding having to submit a support ticket.
When using the KMS you can easily transform tickets to a Knowledge Base topic or article once you notice the same question has been asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the complete answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Support System WordPress. There are quite a few more simple as well as robust options as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Visit for yourself truly how amazing Support Dynamo actually is, to discover the way it will let you simplify your customer support process.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.