The Support System WordPress Plugin was hard to find, especially one that has been updated regularly, free of bugs and will keep all the support on your own own site. Everything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their own internet business knows having fantastic customer service is amongst the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I am going to give you a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Support System WordPress Plugin runs from within your internet site, on your own own server with the power of WordPress at its disposal.
There has also been a few attempts at making a 100% true Support System WordPress Plugin before while some of those other Plugins remain available today but the biggest problem with every one of them is that they are old and no longer get updated. Updates are vital. Of course the only way to keep up with current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of of the more modern or innovative Plugins.
This is not a issue with Support Dynamo due to the fact the Plugin is constantly updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Support System WordPress Plugin users the very best 100% self hosted WordPress Support & Ticket System Plugin on the market today.
After you install and activate Support Dynamo, there isn\’t that much configuration required and it will function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There\’s also a few handy filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally ideal for a fast reply to all of those common questions you could possibly face and something offered in most of the high dollar Client Management Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the higher priced systems that are hard to learn and of course are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your customers in a completely new way. Don\’t just support your prospects, get to know them! While using Support Dynamo\’s CIM, you will connect to your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you make use of the Customer Value Calculator as well as a host of additional features. Use the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher level of support but it might also make it easier to discover the next big partner is actually a current customer. The Support System WordPress Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to make certain your support system doesn\’t get spammed. Also included is a welcome text box that can be edited in the settings to modify your visitors greeting once they get into your Customer Support Portal.
But this would not be the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”promising\” customer. In the event they become a customer, Support Dynamo will append all of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be best for individuals who want to have 1 centralized support hub to deal with all the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Owning a Knowledge Base is a great addition to any site which can help lower your support time if visitors can find what they want without the need to submit a support ticket.
When using the KMS you can immediately convert tickets to a Knowledge Base topic or article when you notice the same question has been asked over and over again. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the detailed answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Support System WordPress Plugin. There s numerous more little and powerful capabilities as ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how amazing Support Dynamo actually is, and discover the way it will let you improve your customer support process.
Please don\’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.