A Support Plugin WordPress was impossible to find, especially one that has been updated regularly, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is going to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every website owner or anyone running their very own online business knows having exceptional customer service is definitely one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I am going to provide you with a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors directly from inside your WordPress admin area – no 3rd party scripts or linking. The whole Support Plugin WordPress runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There has also been a number of attempts at creating a 100% true Support Plugin WordPress before and several of those other Plugins are still available today but the common issue with all of them is that they are old and don\’t get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the more sophisticated or innovative Plugins.
By no means is this a concern with Support Dynamo mainly because the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Support Plugin WordPress users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside your WordPress admin area. From here, you will see all of your current open tickets and choose to look through answered and closed support tickets.
There\’s also a few handy filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are just the thing for an immediate reply to some of those common questions you might face and something contained in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very expensive systems that have been shown to be hard to learn and are generally not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your prospects in a brand new way. Don\’t just support your clients, get to know them! When using Support Dynamo\’s CIM, you will communicate with your prospects and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator and a host of additional features. Implement the User Data Card to learn a bit more about whom you\’re supporting, this insures you provide a higher level of support but it could make it easier to discover the next big partner happens to be current customer. The Support Plugin WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you may discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based upon actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to guarantee your support system won\’t get spammed. There\’s also a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they enter your Customer Support Portal.
But this is not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp built-in with their ticket so you know this is a new \”promising\” customer. When they become a customer, Support Dynamo will append every one of their prior tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for when you need to have 1 centralized support hub to manage all the necessary support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a powerful addition to any site and can help lower your support time if visitors can locate the things they want while avoiding having to submit a support ticket.
With the KMS you can easily convert tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Support Plugin WordPress. There are quite a few more little and amazing features like ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how amazing Support Dynamo actually is, and discover the way it will let you streamline your customer support system.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.