Self Hosted Event Ticketing Systems were difficult to find, especially ones that are updated continuously, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every website owner or anyone running their own online business knows having fantastic customer service is definitely one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick hands on analysis about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire Self Hosted Event Ticketing System runs from within your online site, on your server with all the power of WordPress at its disposal.
There have also been a couple of attempts at developing a 100% true Self Hosted Event Ticketing System before and some of those other Plugins are still available today but the common issue with every one of them is they are old and no longer get updated. Updates are vital. Naturally the only way to keep up with the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some more of the more sophisticated or cutting edge Plugins.
By no means is this an issue with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Self Hosted Event Ticketing System users the best possible 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be your most visited screens inside of your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also some helpful filters to let you view by topic or by author. This allows you to give accurate, fast and easy support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These tend to be just the thing for a quick reply to all of those common questions you could possibly face and something present in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very expensive systems that might be more difficult to learn and usually are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to communicate with your prospects in a brand new way. Don’t just support your clients, get to know them! While using Support Dynamo’s CIM, you will communicate with your visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to make use of the Customer Value Calculator as well as a host of additional features. Implement the User Data Card to discover a little more information on whom you’re supporting, this insures you provide a higher-level of support however it might also make it easier to discover the next big partner is actually a current customer. The Self Hosted Event Ticketing System completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you might discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based on actual comments from customers.
Yet one more bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it will automatically create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form will have a built-in spam protection to guarantee your support system doesn’t get spammed. There’s also a welcome text box that can easily be edited in the settings to personalize your visitors greeting once they enter your Customer Support Portal.
However this is certainly not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you know this is a new “promising” customer. Once they become a customer, Support Dynamo will append all their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who want to have 1 centralized support hub to run all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a duplicate of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a complete Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site and can help your support time if visitors discover whatever they want while avoiding having to submit a support ticket.
In the KMS you can instantly change over tickets to a Knowledge Base topic or article once you recognize the same question is being asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Self Hosted Event Ticketing System. There are many more simple and robust capabilities like ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself really how awesome Support Dynamo actually is, to discover how it can help streamline your customer support process.
Don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.