Private Support WordPress systems were impossible to come by, especially ones that have been updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every infopreneur or anyone running their very own internet business knows having exceptional customer support is one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance these will return.
Here I will provide you with a quick hands on analysis about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The entire Private Support WordPress system runs from within your online site, on your server with all the power of WordPress at its disposal.
There have been a few attempts at developing a 100% true Private Support WordPress before and several of those other Plugins remain available today however the most common issue with all of them is that they are old and seldomly get updated. Updates are vital. The only way to keep up with the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of the recent or cutting edge Plugins.
This is not an issue with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Private Support WordPress system users the most impressive 100% self hosted WordPress Support & Ticket System Plugin available today.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it’ll function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There are also a few useful filters to let you view by topic or by author. This lets you give accurate, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These would be perfect for an instant reply to some of those common questions you might face and something found in all the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of the very expensive systems which can be a pain to learn and are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you connect to your prospects in a brand new way. Don’t just support your customers, get to know them! While running Support Dynamo’s CIM, you will interact with your web visitors and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you utilize the Customer Value Calculator as well as a host of other features. Implement the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher level of support but it can also make it easier to discover the next big partner happens to be current customer. The Private Support WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you might discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual customer opinions.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the ability to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system won’t get spammed. There is also a welcome text box that can easily be edited in the settings to personalize your visitors greeting when they enter into your Customer Support Portal.
However this is probably not the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append all their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for people who wish to have 1 centralized support hub to run all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a complete Knowledge Base through the Customer Support Portal. Owning a Knowledge Base is a fantastic addition to any site which can help lower your support time if visitors can discover the things they want while avoiding having to submit a support ticket.
In the KMS you can quickly convert tickets to any Knowledge Base topic or article when you notice the same question is being asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Private Support WordPress System. There s numerous more little and amazing features like ticket and customer notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself truly how powerful Support Dynamo is, to see the way it will help you simplify your customer support system.
Please don’t just support your customers, get to know them through Support Dynamo, THE WordPress Support Plugin.