Plugin WordPress Advanced Ticket System were tough to come by, especially ones that are updated regularly, free of bugs and keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every infopreneur or anyone running their personal online business knows having extraordinary customer support is one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick report about Support Dynamo and how it may help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire Plugin WordPress Advanced Ticket System runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has been a few attempts at developing a 100% true Plugin WordPress Advanced Ticket System before and some of those other Plugins remain on the market today still the common issue with every one of them is that they are old and do not get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with some of the recent or cutting edge Plugins.
This is not a issue with Support Dynamo mainly because the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Plugin WordPress Advanced Ticket System users the easiest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens within your WordPress admin area. From here, you can see all of your current open tickets and choose to browse through answered and closed support tickets.
There’s also some handy filters to let you browse by topic or by author. This lets you give precise, quick and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These tend to be best for an immediate reply to all of those common questions you might face and something found in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very more costly systems which are hard to learn and are generally not made to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you connect to your visitors in a brand new way. Don’t just support your prospects, get to know them! When using Support Dynamo’s CIM, you will communicate with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator and a host of other features. Use the User Data Card to discover a little bit more about whom you’re supporting, this insures you provide a higher-level of support but it can also make it easier to discover your next big partner is actually a current customer. The Plugin WordPress Advanced Ticket System completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you could discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual customer comments.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they have or open a new support ticket.
When you are not utilizing the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system doesn’t get spammed. There is also a welcome text box that may be edited in the settings to modify your visitors greeting if they get into your Customer Support Portal.
But this is certainly not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append every one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for when you want to have 1 centralized support hub to run all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site and can help your support time if visitors are able to find the things they want without the need to submit a support ticket.
In the KMS you can instantly transform tickets to any Knowledge Base topic or article after you recognize the same question continues to be asked over and over again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Plugin WordPress Advanced Ticket System. There are a lot of more little and amazing options like ticket and individual notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Go see for yourself really how amazing Support Dynamo actually is, to see how it may help simplify your customer support process.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.