An Open Source Support Ticket System WordPress Plugin was impossible to find, especially one that is updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every infopreneur or anyone running their own online business knows having exceptional customer service is thought to be one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I\’m going to provide you with a quick examination about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo gives you the ability to provide that top quality customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Open Source Support Ticket System WordPress Plugin runs from within your web page, on your own own server with all the power of WordPress at its disposal.
There has been a few attempts at making a 100% true Open Source Support Ticket System WordPress Plugin before and several of those other Plugins are still available today but the common problem with all of them is the fact that they are old and seldomly get updated. Updates are vital. The only way to keep up with the most current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with many of the latest or cutting edge Plugins.
By no means is this a problem with Support Dynamo as the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Open Source Support Ticket System WordPress Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
As soon as you install and activate Support Dynamo, there isn\’t that much configuration required and it should function correctly straight out of the box. Among the list of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be one of your most visited screens within your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some useful filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the whole ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These tend to be ideal for an instant reply to some of those common questions you could possibly face and something present in all of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that are hard to learn and of course are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to interact with your visitors in a brand-new way. Don\’t just support your customers, understand them! While running Support Dynamo\’s CIM, you will communicate with your web visitors and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator as well as a host of additional features. Use the User Data Card to learn a little bit more about whom you\’re supporting, this insures you provide a higher level of support but it may also help you discover the next big partner happens to be current customer. The Open Source Support Ticket System WordPress Plugin completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual customer feedback.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page a chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or create a new support ticket.
If you are not utilizing the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to guarantee your support system doesn\’t get spammed. Also included is a welcome text box that can be edited in the settings to modify your visitors greeting once they enter your Customer Support Portal.
But this is certainly not the only way your prospects can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”potential\” customer. Once they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for those who prefer to have 1 centralized support hub to run all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo lets you quickly convert a duplicate of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is an awesome addition to any site which can help lower your support time if visitors can find exactly what want while avoiding having to submit a support ticket.
In the KMS you can quickly change over tickets to any Knowledge Base topic or article once you notice the same question has been asked time and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll copy the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Open Source Support Ticket System WordPress Plugin. There are a lot of more little and amazing capabilities as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself really how powerful Support Dynamo is, to see the way it will help you simplify your customer support operation.
Don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.