An Online Ticketing System for WordPress was impossible to discover, especially one that has been updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every webmaster or anyone running their own internet business knows having fantastic customer support is thought to be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I\’m going to provide you with a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo gives you the ability to provide that high valuable customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Online Ticketing System for WordPress runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a few attempts at making a 100% true Online Ticketing System for WordPress before while some of those other Plugins still are on the market today but the most common problem with all of them is the fact that they are old and no longer get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Oftentimes not updating your Plugins can show bugs or cause conflicts with some more of the more modern or innovative Plugins.
By no means is this a problem with Support Dynamo mainly because the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Online Ticketing System for WordPress users the easiest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you can see all of your current open tickets and choose to read through answered and closed support tickets.
There\’s also some handy filters to let you view by topic or by author. This allows you to give accurate, quick and easy support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These would be just the thing for an instant reply to all the common questions you might face and something contained in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems which are more difficult to learn and of course are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM means that you can communicate with your customers in a completely new way. Don\’t just support your visitors, know them! When using Support Dynamo\’s CIM, you will interact with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator and a host of other functions. Utilize the User Data Card to learn a bit more about whom you\’re supporting, this insures you provide a higher level of support but it can also help you discover the next big partner is actually a current customer. The Online Ticketing System for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This whole process is automated and you\’ll discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based around actual customer comments.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page a chance to browse your Knowledge Base, instantly see how many \”Open\” and \”Closed\” support tickets they\’ve or create a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to guarantee your support system will not get spammed. Also included is a welcome text box that can be edited in the settings to custom-fit your visitors greeting when they enter your Customer Support Portal.
However this is certainly not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”promising\” customer. When they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be an excellent option for people who need to have 1 centralized support hub to manage all the necessary support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site and can help lower your support time if visitors can discover what they want without the need to submit a support ticket.
In the KMS you can easily convert tickets to a Knowledge Base topic or article after you notice the same question is being asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or provide a detailed answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Online Ticketing System for WordPress. There are quite a few more simple as well as amazing features for example ticket and user notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself really how amazing Support Dynamo is, to discover the way it can help simplify your customer support system.
Please don\’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.